Every review, in one list, with what needs a reply.
Private feedback and online reviews in one inbox, with what needs a reply, AI reply drafts and the themes guests talk about — plus review requests every guest gets, and a listings check for Google, Apple Maps, Yelp and more.
Example data from the demo café in the live product.
Reviews & feedback, up close.
One inbox
Private feedback and Google reviews together — plus Yelp, Tripadvisor, OpenTable and delivery apps by import — with the rating and what needs a reply at the top.
Replies
Draft a reply with AI, post it to Google, or answer private feedback by email. Five-star ratings can get a thank-you draft to check.
Insights
What guests talk about, your rating next to nearby competitors, and how many guests you asked for a review and how many wrote one.
Listings
Check your name, address, phone and hours on Google, Apple Maps, Bing, Yelp, Tripadvisor, Facebook and delivery and reservation apps, with a consistency score.
Connected to
Nothing in Ospelia sits on its own. Reviews & feedback reads from and feeds these.
Reviews & reservations
Good to know
Google reviews?
Connect Google Business Profile to bring them in.
Do you only ask happy guests for reviews?
No. Every guest gets the same review link — Google doesn't allow asking only happy guests — and anyone can also send a private note to the owner.
Can I share great reviews?
Yes. Turn a 5-star review into a branded picture for Instagram and Facebook in one click.
See which marketing actually moved sales.
Included in Marketing, from $249 a location a month. Unlimited users. Set up in about fifteen minutes.
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