How can we help?
Step-by-step help for every part of Ospelia, from signing in and connecting Square to schedules, inventory, reservations, email campaigns, reports and billing.
Getting started
6 articles
- Sign in and reset your passwordHow to sign in to Ospelia, reset a forgotten password, and what to do if you log in with a username.→
- Find your way around the menu and switch viewsHow the Ospelia menu is laid out: Home, Operations, Marketing, Inbox & Work and the Settings gear, plus the Operations, Marketing and Both views.→
- Set up your brands and locationsAdd each restaurant or café as a brand, add its locations, and switch between brands with the picker at the top of the sidebar.→
- Connect SquareConnect your Square account so sales, items, labor and customers flow into Ospelia, then choose which Square locations sync to which brand.→
- Invite your team and choose what they can seeGive each staff member their own login, pick which menu sections and brands they can see, and reuse permission levels.→
- Choose a plan and manage billingPick the Operations, Marketing or Operations + Marketing plan, see your plan, next bill, invoices and usage, and update billing details from Brands & Billing.→
Daily operations
15 articles
- Start your day on the Home dashboardSee today's sales, everything that needs you across operations and marketing, and this week's marketing, all from Home → Dashboard.→
- Track sales, busy hours and your week in reviewRead your live sales, compare periods, find your busiest hours on the heatmap, and get a plain-English summary of last week.→
- Ask your data in a chatAsk questions about your sales, guests and marketing in plain words and get answers with numbers, charts and next steps, from Home → Insights → Ask your data.→
- Find and track nearby competitorsSearch for cafés and restaurants near each location, import the ones you care about, and keep their ratings, prices and notes next to yours.→
- Build a custom report with AI notesPick the sections, period and comparison, and get a branded report with plain-English notes, as a PDF or CSV, or emailed on a schedule.→
- Build the schedule and keep labor on targetBuild the week's schedule against expected sales, copy last week or a template, publish it to the team, and watch scheduled against actual labor.→
- Time clock, time off and shift swapsLet staff clock in and out, ask for time off, set their availability and ask to swap or drop a shift, with a manager approving each request.→
- Run opening and closing checklistsBuild checklists with temperature, number and photo steps and a due time, run them on a phone, sign them off, and see the history of every day.→
- Track inventory and place ordersKeep stock and pars, set pack sizes, see what's running low, turn it into a purchase order, receive deliveries and log waste.→
- Invoices, stock counts and your real food costSave supplier invoices with price history, run opening and closing stock counts, compare actual use with what sales should have used, and get food cost from real numbers.→
- Cost your recipes and see which menu items earn their spotBuild recipe cost cards with real unit costs and sub-recipes, fix missing costs, link recipes to what you sell, and use Menu Engineering to decide what to feature, reprice or drop.→
- Manage events, catering and bookingsPlan events, send catering proposals guests can accept and pay a deposit on, and create booking pages guests can use to pick a time.→
- Take restaurant reservationsTurn a booking page into restaurant reservations with party sizes, covers per time slot, tables, a waitlist, deposits or no-show fees, and a Today's book for the host.→
- Online pickup orders and the kitchen boardAdd an online ordering menu to your Ospelia website, take paid pickup orders through your own Stripe, and move them from New to Picked up on the Kitchen board.→
- Work together: tasks, Team Chat and filesUse Inbox & Work for tasks, projects and goals, Team Chat channels and announcements, and shared files and documents.→
Marketing
13 articles
- Plan the month on the marketing calendarSee posts, emails, texts, events, holidays and your own local days on one calendar, filter by channel, drag to reschedule, and add something to any day.→
- Plan and schedule social postsConnect Facebook and Instagram, create one post for several networks and adjust it per network, schedule it, and see how it did.→
- Send an email campaignWrite a campaign, choose who gets it, send yourself a test, then schedule it or send it now, and see opens, clicks and visits afterwards.→
- Set up sending: domains, delivery and textingSet your sender name and postal address, send from your own domain, watch bounces and your do-not-email list, and connect a texting number, all in Sending setup.→
- Text your guests and reply from the InboxConnect a texting number, send text campaigns, and answer texts, website chats and social comments in one Inbox under Inbox & Work.→
- Automate messages with AutomationsTurn on quick automations like welcome and birthday emails with one switch, or build an automation with emails, texts, waits and yes/no checks.→
- Manage your guest list and segmentsSee everyone you can market to, add or import guests, read Audience insights, and build segments like regulars, VIPs or lapsed guests to send to.→
- Loyalty from your POS, and gift cardsSee your POS loyalty program, members, balances and recent activity in Ospelia, use points in segments, and sell and look up gift cards.→
- Collect feedback and answer reviewsRead private feedback and online reviews in one Reviews inbox, reply with help from AI, see what guests talk about, and ask every guest for a review.→
- Keep your listings right on every siteCheck your name, address, phone and hours on Google, Apple Maps, Bing, Yelp, Tripadvisor, Facebook and delivery and reservation apps, and see your consistency score.→
- Build a website, landing page or funnelCreate a website or sales funnel from your brand kit and a large template library, make landing pages, check SEO and speed, and print QR signs that link to them.→
- Collect sign-ups and inquiries with FormsSee every form on your sites, funnels and landing pages in one place, read entries, get email alerts, and share or embed standalone forms.→
- Sell online with CommerceManage orders, products, discount codes, event tickets, memberships, gift card sales and payments in one place, with money going to your own Stripe.→
Account
4 articles
- Set up alerts and reportsGet push alerts for low stock, labor, missed checklists and unhappy guests, have reports emailed to you, and choose which brands get the daily review.→
- Usage allowances: emails, texts and AISee how many marketing emails, text segments and AI requests you've used this month against what your plan includes, and choose what happens at the limit.→
- Download your data or delete your accountAccount owners can download a copy of all their Ospelia data or delete the account, with 14 days to change their mind.→
- Get help from the Ospelia teamOpen a support ticket from Settings to ask a question or report a problem, get marketing advice from the Coach, and ask questions about your numbers.→
No articles match that. Try a shorter word, or email support@ospelia.com.
Still stuck?
Email support@ospelia.com, or open a ticket from Support in the app, and a real person answers.