Each plan includes a monthly amount of marketing emails, text message segments and AI requests for each location. You can see your usage any time and choose what happens when you reach what's included.
See your usage
- Click the gear icon at the bottom of the sidebar, then Brands & Billing.
- Find Usage this period.
Each meter shows what you've used this billing month and what your plan includes. Your usage month follows your billing date.
What counts
- Emails: marketing emails from campaigns and automations, and reservation reminder emails.
- Text messages: text segments. A long text or one with emoji can use more than one segment.
- AI requests: things like Ask your data, custom report notes, caption and email writing help, and review reply drafts.
Account emails, like password resets, don't count.
When you reach what's included
Owners choose under When you reach what's included:
- Keep going: emails, texts and AI keep working, and the extra is billed on your next bill at the rates shown on the page.
- Pause at the limit: marketing emails and texts pause when you reach what's included. Scheduled campaigns and automation messages wait until your next month and then go out. Nothing is dropped. Replies you send one to one from the Inbox and AI help keep working, and still count.
Only the account owner can change this.
Warnings
Owners see a small strip in the app at 80% and 100% of an included amount. Owners can also get a warning email at the same points.
Usage above your plan
Usage above your plan lists any extra usage by month and whether it's been billed. Extra usage appears on your next bill.
Questions
The included amounts and rates for your plan are shown on Brands & Billing. Have a question about a bill? Open a support ticket. See Get help from the Ospelia team.