Have a question or hit a problem? Open a support ticket and the Ospelia team replies. You'll get an email when we reply, and the reply shows in the app.
Open a ticket
- Click the gear icon at the bottom of the sidebar, then Support.
- Click + New ticket.
- Type a short Subject.
- Pick a category and a priority.
- Describe the issue or question. The more detail, the better. It helps to say which page you were on and what you expected to happen. You can attach a screenshot.
- Click Send ticket.
Follow up
Your tickets are listed on the Support page with their status. Click a ticket to read replies and add a message.
Questions about billing go here too.
Help with the page you're on
On a computer, click Help next to the page title to open the help article for that page. On a phone, open the menu and tap Help with this page.
Get marketing advice
For help with ideas rather than problems, try the Coach.
- Go to Home → Insights → Ask the Coach.
- Pick a starter question, like How do I fill my slowest day? or How do I get more Google reviews? Or type your own in Ask about your marketing…
- Click Ask.
Answers use your own sales, guests, reviews and campaigns. Click New conversation to start fresh.
For weekly ideas based on your sales, events and holidays, go to Home → Today → Ideas & plan.
Ask your data
Want a quick answer about your numbers? Go to Home → Insights → Ask your data. See Ask your data in a chat.
Before you write in
- Can't find a menu item? Switch the view at the top of the sidebar to Both. See Find your way around the menu and switch views.
- Pages look empty? Most reports need your POS connected. See Connect Square.
- Can't sign in? See Sign in and reset your password.