The Reviews inbox brings private guest feedback and your online reviews together, so you can answer them all from one place. Go to Marketing → Reviews → Reviews inbox. It has three tabs: Inbox, Insights and Tools.
Inbox
The top shows your rating over the last 90 days, how many are new in 30 days, and how many Needs a reply. Use the filter chips to narrow the list.
- Click a review to open it in the side panel. On a phone it opens full screen.
- Type your reply, or click Write it for me for a draft. Add anything to mention in the reply first if you like.
- For Google reviews, post the reply straight to Google. For private feedback, reply by email. For other sites, post your reply there, then mark it as answered.
Unanswered reviews trigger an alert after 48 hours.
Insights
See your numbers, What guests talk about (green for praise, red for complaints), You vs. nearby competitors, your Live Google rating, how many guests you asked for a review and how many new reviews came in. Click Make a post to turn a great review into a picture for social media.
Tools
- Ask guests for reviews: review requests after each visit. Every guest gets the same review link, because Google doesn't allow asking only happy guests. Anyone can also send a private note.
- Feedback QR code and Google review link: for tables and receipts. Click Download QR.
- Auto-replies for 5-star ratings: choose to Save a draft for me to check (recommended) or do nothing.
- Add reviews from other sites: Import a spreadsheet from Yelp, Tripadvisor, OpenTable or delivery apps, or Add a review by hand.
- Review alerts: hear about low ratings right away.
- Show reviews on your website: click Get the website code.
Your listings
Keep your name, address, phone and hours right on Google and other sites under Marketing → Reviews → Listings. See Keep your listings right on every site.
Get an alert for bad reviews
Turn on Unhappy guest feedback in Settings → Alerts & Reviews → Alerts to hear about 1–2★ feedback right away.